Before payment verification
An unpaid or unverified order has no issued QR identity. Submit a cancellation request with the order ID. If money was debited but the order is not confirmed, contact support and it will be reconciled or returned.
Refunds and cancellations
Order issues are reviewed against payment, generation and fulfilment status.
Effective 11 October 2026. Keep your order ID and order access key available when checking status. Payments and refunds are handled by BIDUA Industries Pvt Ltd, which operates TagVomo and issues all invoices and credit notes.
Digital QR fulfilment
Once unique QR identities have been generated and made available, cancellation may be restricted because the personalised digital product has been supplied. Unactivated QR files can still be refunded at our discretion, and a full refund deactivates them.
Printed tags
Report missing, damaged, defective or incorrect goods promptly with the order ID and clear evidence. Approved remedies may be a reprint, replacement or refund according to the order status and applicable law.
How refunds are paid
Approved refunds, in full or in part, are returned to the original payment method. Online payments are refunded through Cashfree and normally reach your account in 5-7 working days depending on your bank. Bank transfer, RTGS or NEFT payments are returned to the paying bank account and need the account details you paid from. Your refund is recorded against the order and you will see the order marked refunded or partially refunded.
Effect on your QR and invoice
A full refund cancels the order: unused QR identities are voided and any activated identity is deactivated, though we keep the order, payment and audit record. A partial refund does not deactivate your QR. Your GST invoice stays available; where GST must be adjusted for a refund, we issue a credit note.
Promo-code orders
A refund is limited to the amount you actually paid after any promo-code discount. An order fully covered by a promo code is not eligible for a cash refund; we may replace or reprint it instead. A full refund or cancellation releases the promo-code use where the code still allows it.
Request a review
Contact support before returning any item.